Refund policy

At CALGULF, customer satisfaction is our top priority. We ensure that all products are thoroughly checked before dispatch. However, if you receive a damaged, incorrect, or faulty item, we offer a hassle-free replacement process.

1. Eligibility for Replacement

You are eligible for a free product replacement if:

  • The item received is damaged, broken, or defective upon delivery.

  • The wrong item or wrong size/variant was delivered to you.

  • The request is initiated within 3 Days of receiving the parcel.

Note: Items must be unused, unwashed, and in their original packaging with all tags intact.

2. Non-Eligible Items / Return Claims

  • Change of mind after order delivery is not eligible for return or replacement.

  • Items damaged due to improper handling or customer negligence after delivery.

  • Items on clearance sale or promotional offers (unless defective).

3. Refund Policy (Cash on Delivery)

  • We do not offer cash refunds for Cash on Delivery (COD) orders once accepted and paid.

  • If a product is defective or wrong, it will be replaced with a new item at no extra cost.

  • In case a replacement is unavailable, a Store Credit / Discount Voucher of equivalent amount will be provided.

4. How to Claim Replacement

  1. Make an unboxing video or take clear photos/videos of the damaged or wrong product as proof.

  2. Contact our Customer Support on WhatsApp or email us at calgulf.com@gmail.com within 3 days.

  3. Share your Order ID, Product Video/Photos, and Reason for Replacement.

  4. Our team will verify the claim and arrange a replacement parcel within 3–5 working days.

5. Courier Charges

  • If the fault is from our side (wrong or damaged product sent), CALGULF will cover all delivery charges for the replacement.

  • If an exchange request is made for customer preference (e.g., size change), standard return shipping charges will apply.